Shipping policy
SHIPPING AND DELIVERY
We carefully select products from a number of trusted suppliers. As many items are dispatched directly from our suppliers, delivery times and methods may vary by product.
DELIVERY CHARGES
Standard UK mainland delivery is charged at £5.95 for orders under £75.
We offer complimentary standard UK mainland delivery on orders of £75 or more.
These rates apply to eligible UK mainland addresses. Additional charges may apply to Northern Ireland, the Scottish Highlands, offshore islands and other remote locations. Please contact studio@talisinteriors.com before ordering for a delivery quotation to one of these areas.
Exceptionally large, heavy or fragile items may require a specialist delivery service. Where an additional delivery charge applies, this will be stated on the product page or agreed with you before the order proceeds. We will not apply an additional charge without your agreement.
DELIVERY TIMES
Delivery times vary according to the product, supplier and stock availability. Once your order has been placed, we will confirm the estimated delivery timeframe and contact you if any delivery arrangements are required.
Unless a different timeframe has been stated and agreed, we aim to deliver orders without undue delay and within 30 days.
If an item becomes unavailable or is subject to a significant delay, we will contact you as soon as possible. You may choose to accept the revised delivery estimate, select an alternative item or cancel the affected item for a full refund.
MULTIPLE-ITEM ORDERS
Products may be dispatched from different suppliers. If your order contains more than one item, the products may arrive separately and on different dates. You will not be charged additional standard delivery fees because an order is split into multiple deliveries.
DELIVERY ARRANGEMENTS
Small items are generally delivered by a parcel courier. Larger furniture, mirrors and fragile pieces may be delivered by a specialist service, which may contact you directly to arrange a suitable delivery date.
Unless otherwise stated, delivery is to a suitable and accessible location at the delivery address. Room-of-choice delivery, assembly and packaging removal are not included unless expressly confirmed.
Please ensure that somebody is available to receive the delivery and that the delivery address and contact details provided are accurate.
ACCESS REQUIREMENTS
Before ordering furniture or other large items, please check the product dimensions and ensure the item will fit through all relevant entrances, hallways, staircases, lifts and doorways.
Please tell us before dispatch about restricted access, parking limitations, upper-floor deliveries or any other circumstances that may affect delivery.
Additional costs caused by an unsuccessful delivery—including nobody being available or access restrictions that were not disclosed beforehand—may be charged where legally permitted.
CHANGING YOUR DELIVERY ADDRESS
Contact us as soon as possible if you need to change your delivery address. Once an order has entered dispatch, we may be unable to change the address or redirect the delivery.
DELIVERY DAMAGE
Please inspect your order as soon as it arrives. If an item is damaged, faulty, incomplete or incorrect, contact studio@talisinteriors.com promptly with your order number and clear photographs of the item, packaging and delivery label.
Please retain the item and all packaging while we investigate. Reporting an issue promptly helps us resolve it quickly and does not affect your statutory rights.
ORDER TRACKING
Tracking information will be provided where it is available. Some specialist furniture deliveries are arranged directly by the courier and may not provide standard online tracking.
CONTACT US
If you have questions about delivery charges, lead times or access before ordering, please contact: